These Terms and Conditions ("Terms") govern the purchase, use, and redemption of digital gift cards issued by Sena Technologies, Inc. ("Sena", "we", "our", or "us") for use within the European Union. By purchasing or using a Sena digital gift card, you agree to these Terms.

1. Purchase and Use

• Sena digital gift cards are available for purchase and redemption exclusively on our official EU website: store-eu.sena.com.
• Gift cards may be used to purchase any eligible product sold on store-eu.sena.com.
• Please note that gift cards are generally not reloadable, refundable, or redeemable for cash, except where required by applicable EU or national consumer protection laws.

2. Redemption

• To redeem your gift card, simply enter the unique gift card code during checkout on store-eu.sena.com.
• If your order total exceeds the gift card balance, the remaining amount must be paid using another accepted payment method.
• If your order total is less than the gift card balance, the unused value will remain on your gift card for future purchases until its expiration.

3. Expiration and Fees

• Sena digital gift cards will expire five (5) years from the date of purchase. Please ensure you use your gift card balance within this period.
• No service or inactivity fees will be applied to your gift card balance during its validity period.

4. Limitations

• Gift cards cannot be used to purchase additional gift cards.
• Gift cards may not be resold or transferred for commercial value.
• We reserve the right to cancel a gift card if it was obtained fraudulently or if its use violates these Terms.

5. Lost or Stolen Cards

• Please treat your digital gift card with care, as if it were cash. Sena is not responsible for lost, stolen, or unauthorized use of gift cards where the loss is not due to our negligence.
• We may, at our discretion, resend e-gift cards upon valid proof of purchase and remaining balance.

6. Returns

• Products purchased using a gift card are eligible for return in accordance with store-eu.sena.com’s return policy.
• Refunds for items returned will be issued in the form of store credit or a new digital gift card.

7. Fraud Prevention

• Sena reserves the right to refuse, cancel, or review any gift card or order suspected of fraud, misuse, or other violations of law or these Terms.

8. Changes to Terms

• Sena may modify these Terms at any time. Any updates will be posted on store-eu.sena.com and will become effective immediately. We recommend reviewing these Terms periodically.

9. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law principles. This choice of law does not deprive consumers of the protection afforded to them by provisions that cannot be derogated from by agreement by virtue of the law of the country where the consumer has their habitual residence.

For any questions or concerns regarding your Sena digital gift card, please contact Sena Support at support@sena.com or call us at 0800 6200890